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General Terms and Conditions and Data Management Information

GENERAL TERMS AND CONDITIONS (GTC)

https://www.zenvilag.hu/

effective: from 2021-10-09

contents

  • General terms and conditions
    • Preamble
    • Imprint, concepts, legislation
    • The scope of the General Terms and Conditions
    • The language and form of the contract
    • Prices
    • Complaint handling and legal enforcement options
    • Copyrights
    • Partial invalidity, code of conduct
    • Correcting data entry errors
    • Procedure in case of incorrect price
    • Use of the website
    • Order processing, contract creation
    • Payment methods
    • Shipping methods
    • Completion date
    • Reservation of rights, ownership clause
  • Consumer information
    • Right of withdrawal
    • Warranty rights

Preamble

Welcome to our site! Thank you for trusting us with your purchase!

Please read this document carefully before finalizing your order, because by finalizing your order, you accept the content of these GTC!

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the Service Provider (Seller, Company).

Name : Kata Webshop Kft

Headquarters : 9028 Győr Máté Mária utca 3. IV/6

Mailing address : 9028 Győr Máté Mária utca 3. IV/6

Registering authority : NATIONAL TAX AND CUSTOMS OFFICE Gyor County Tax and Customs Directorate

Tax number : 27448043-2-08

Type of invoice issued: electronic invoice

Statistical number: 27448043-4791-113-08

Registration number : 08-09-033617

Representative : László Csomai

Phone number : +36 30 927 2577

Email : zenvilag@gmail.com

Website : https://www.zenvilag.hu/

Bank account number: 11737007-23735246-00000000

Data of hosting provider:

Name : Shopify Inc.

Headquarters : 150 Elgin Str. 8th floor Ottawa, Ontario K281L4 Canada.

Contact : 1-888-746-7439, support@shopify.com

Concepts

Parties: Seller and Buyer together

Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity

Consumer contract: a contract, one of whose subjects is considered a consumer

Website: https://www.zenvilag.hu/, a website that qualifies as a tool enabling communication between people who are absent

Contract: A sales contract created between the Seller and the Buyer using the Website and electronic correspondence

Device enabling communication between absent parties: a device that is suitable for making a contract statement in the absence of the parties - in order to conclude a contract. Such a device is, in particular, an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalog, a telephone, a fax machine and a device providing Internet access.

Absentee contract: a consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized to provide the product or service in accordance with the contract, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only

Product: all movable movable things that can be taken into possession, which are included in the offer of the Website, put into circulation on the Website and intended for sale, and which are the subject of the Contract

Business: a person acting in the scope of his profession, independent occupation or business activity

Buyer/You: person entering into a contract making a purchase offer via the Website

Warranty : In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract), according to the Civil Code,

  1. a) the guarantee undertaken for the performance of the contract, which the company undertakes voluntarily in addition to or in the absence of its legal obligation for the proper performance of the contract, and
  2. b) the mandatory warranty based on legislation

Applicable legislation

In particular, the following legislation applies to the Agreement:

  1. annual CLV. law on consumer protection;
  2. year CVIII Act on certain issues of electronic commercial services and services related to the information society;
  3. Act V on the Civil Code (PTK);

151/2003. (IX. 22.) Government decree on the mandatory guarantee for certain consumer durables;

Government Decree 45/2014 (II.26) on the detailed rules of contracts between the consumer and the business;

19/2014. (IV. 29.) NGM decree on the procedural rules for managing warranty and guarantee claims for items sold under a contract between a consumer and a business

The scope, acceptance and change of the General Terms and Conditions

The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC) and further information on the website. Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

Before finalizing your order, you must familiarize yourself with the provisions of these GTC. By purchasing through our online store, you accept the provisions of these Terms and Conditions, and the Terms and Conditions are fully part of the contract between you and the Seller.

The Seller is entitled to change the provisions of these GTC within the framework of the relevant legislation. Please read the provisions of the General Terms and Conditions before each purchase! Any modification of the General Terms and Conditions is valid from the time it is published on the website. Any changes will not affect the contracts already established (confirmed orders).

The language of the contract, the form of the contract

The language of the contracts covered by these GTC is Hungarian.

Contracts falling within the scope of these GTC are not written contracts, they are not filed by the Seller.

Prices

Prices are in forints. The prices are informative, we reserve the right to change prices.

Complaint handling and legal enforcement options

The consumer can submit consumer objections related to the product or the Seller's activities at the following contact details:

  • Phone: +36 30 927 2577
  • Internet address: https://www.zenvilag.hu/
  • Email: zenvilag@gmail.com

The consumer can verbally or in writing communicate his complaint to the company , which concerns the behavior, activities or omissions of the company, or the person acting in the interest or benefit of the company, which is directly related to the distribution or sale of the goods to consumers.


The company must investigate the verbal complaint immediately and remedy it as necessary . If the consumer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the company is obliged to record the complaint and its position on it without delay, and to hand over a copy of it to the consumer on the spot in case of a verbal complaint made in person. In the case of a verbal complaint communicated by telephone or using other electronic communication services, it must be sent to the consumer at the latest within 30 days - in accordance with the regulations for the response to a written complaint - at the same time as the substantive response. In other respects, he is obliged to act as follows regarding the written complaint. If the directly applicable legal act of the European Union does not provide otherwise, the company must answer the written complaint in writing within thirty days after its receipt and take measures to communicate it . A shorter deadline than this can be established by law, and a longer deadline by law. The company is obliged to justify its position rejecting the complaint. The company must assign a unique identification number to the verbal complaint communicated by telephone or using an electronic communication service.


The record of the complaint must contain the following:

  1. name and address of the consumer,
  2. the place, time and method of presenting the complaint,
  3. a detailed description of the consumer's complaint, a list of documents, documents and other evidence presented by the consumer,
  4. the company's statement on its position regarding the consumer's complaint, if the complaint can be investigated immediately,
  5. the signature of the person taking the minutes and - with the exception of verbal complaints communicated by telephone or other electronic communication services - the signature of the consumer,
  6. the place and time of taking the minutes,
  7. in the case of a verbal complaint communicated by telephone or using other electronic communication services, the unique identification number of the complaint.

The company is obliged to keep the record of the complaint and a copy of the response for five years and to present it to the inspection authorities upon their request.


In case of rejection of the complaint, the business is obliged to inform the consumer in writing about which authority or conciliation body he can initiate the procedure with his complaint - according to its nature. The information must also include the headquarters, telephone and internet contact details, and mailing address of the competent authority and the conciliation body based on the consumer's place of residence or stay. The information must also cover whether the company uses the conciliation board procedure in order to settle the consumer dispute.


If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following legal enforcement options are open to the consumer:


Filing a complaint with the consumer protection authorities . If the consumer notices a violation of his consumer rights, he is entitled to file a complaint with the competent consumer protection authority according to his place of residence. After evaluating the complaint, the authority decides on the conduct of the consumer protection procedure. The first-level official tasks for consumer protection are performed by district offices competent according to the consumer's place of residence, a list of them can be found here: http://jarasinfo.gov.hu/

Judicial proceeding. The customer is entitled to assert his claim arising from a consumer dispute before the court in the framework of civil proceedings in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Civil Procedure Code. according to the provisions of the law.

We inform you that you can file a consumer complaint against us. If we reject your consumer complaint, you are also entitled to contact the Conciliation Board, which is competent according to your place of residence or residence: the condition for initiating the proceedings of the conciliation board is that the consumer directly attempts to settle the dispute with the concerned business. Based on the consumer's request, the conciliation body specified in the consumer's request is responsible for the procedure instead of the competent body.


The company has an obligation to cooperate in the conciliation board procedure.


As part of this, there is an obligation for businesses to send a response to the invitation of the conciliation board , and the obligation to appear before the conciliation board is recorded as an obligation ("ensuring the participation of a person authorized to establish a settlement at the hearing").

If the company's seat or location is not registered in the county of the chamber that operates the territorially competent conciliation body, the company's obligation to cooperate extends to offering the possibility of concluding a written agreement that meets the consumer's needs.

In the case of breach of the above obligation to cooperate, the consumer protection authority has the power to impose mandatory fines in case of unlawful behavior of businesses as a result of the change in legislation , there is no possibility of waiving the fine. In addition to the Act on Consumer Protection, the relevant provisions of the Act on Small and Medium Enterprises have also been amended, so the imposition of fines cannot be avoided in the case of small and medium enterprises either.

In the case of small and medium-sized enterprises, the fine can range from HUF 15,000 to HUF 500,000, while in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million under the scope of the Accounting Act, the fine can range from HUF 15,000 to 5% of the company's annual net sales up to , but may extend to a maximum of HUF 500 million. By introducing the mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of businesses in the conciliation body procedure.

The conciliation board is responsible for settling consumer disputes outside of court proceedings. The task of the conciliation board is to attempt to reach an agreement between the parties for the purpose of settling the consumer dispute, and in the event of this being unsuccessful, it makes a decision on the matter in order to ensure simple, fast, efficient and cost-saving enforcement of consumer rights. At the request of the consumer or the business, the conciliation body provides advice on the rights of the consumer and the obligations of the consumer.

The procedure of the conciliation board starts at the consumer's request. The request must be submitted in writing to the chairman of the conciliation board: the written requirement can be fulfilled by letter, telegram, teletypewriter or fax, as well as by any other means that enables the addressee to store the data addressed to him permanently for a period appropriate to the purpose of the data , and displaying the stored data in unchanged form and content.

 

The application must include

  1. the consumer's name, place of residence or location,
  2. the name, registered office or site of the company affected by the consumer dispute,
  3. if the consumer designates the requested body instead of the competent conciliation body,
  4. a brief description of the consumer's position, the facts supporting it and their evidence,
  5. the consumer's statement that the consumer directly attempted to settle the disputed matter with the concerned business
  6. the consumer's statement regarding the fact that he did not initiate the procedure of another conciliation body in the case, no mediation procedure was initiated, no claim letter was submitted, and no application for the issuance of a payment order was submitted,
  7. the motion for the board's decision,
  8. the consumer's signature.

The document or its copy (extract) whose content the consumer cites as evidence must be attached to the application, so in particular the written statement of the company about the rejection of the complaint, or, in the absence of this, other written evidence available to the consumer about the attempted negotiation.

If the consumer acts through a proxy, the power of attorney must be attached to the application.

More information about the Conciliation Boards is available here: http://www.bekeltetes.hu

More information about the territorially competent Conciliation Boards is available here: http://www.bekeltetes.hu/index.php?id=testuletek

The contact details of each territorially competent Conciliation Board:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: 06-72-507-154

Fax: 06-72-507-152

E-mail: abeck@pbkik.hu; mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Telephone number: 06-76-501-500; 06-76-501-525, 06-76-501-523

Fax: 06-76-501-538

E-mail: bekeltetes@bacsbekeltetes.hu; mariann.matyus@bkmkik.hu

Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: 06-66-324-976

Fax: 06-66-324-976

E-mail: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number: 06-46-501-091; 06-46-501-870

Fax: 06-46-501-099

E-mail: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone number: 06-1-488-2131

Fax: 06-1-488-2186

E-mail: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62-554-250/118

Fax: 06-62-426-149

E-mail: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétátér 4-6.

Telephone number: 06-22-510-310

Fax: 06-22-510-312

E-mail: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96-520-217

Fax: 06-96-520-218

E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52-500-710

Fax: 06-52-500-720

E-mail: korosi.vanda@hbkik.hu

Heves County Conciliation Board

Address: Faiskola út 15, 3300 Eger.

Phone number: 06-36-429-612

Fax: 06-36-323-615

E-mail: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306.

Phone number: 06-56-510-621, 06-20-373-2570

Fax: 06-56-510-628

E-mail: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34-513-027

Fax: 06-34-316-259

E-mail: szilvi@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/A.

Phone number: 06-32-520-860

Fax: 06-32-520-862

E-mail: nkik@nkik.hu

Pest County Conciliation Board

Address: Kossuth Lajos tér 6-8, 1055 Budapest. III. floor 331.

Phone number: 06-1-269-0703

Fax: 06-1-474-7921

E-mail: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: Anna u. 6, 7400 Kaposvár.

Phone number: 06-82-501-026

Fax: 06-82-501-046

E-mail: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: 06-42-311-544

Fax: 06-42-311-750

E-mail: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor

Phone number: 06-74-411-661

Fax: 06-74-411-456

E-mail: kamara@tmkik.hu

Vas County Conciliation Board

Address: Honvéd tér 2, 9700 Szombathely.

Phone number: 06-94-312-356

Fax: 06-94-316-936

E-mail: vmkik@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.

Phone number: 06-88-429-008

Fax: 06-88-412-150

E-mail: bekelteto@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: 06-92-550-513

Fax: 06-92-550-525

E-mail: zmbekelteto@zmkik.hu

Online dispute resolution platform

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought online and you don't necessarily want to go to court, you can use the online dispute resolution tool.

On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyrights

LXXVI of 1999 on copyright. Act (hereinafter: Szt.) § 1 (1), the website is considered a copyrighted work, so all parts of it are protected by copyright. The Szt. On the basis of Section 16 (1), the unauthorized use of graphics and software solutions, computer programs on the website, as well as the use of any application that can be used to modify the website or any part of it, is prohibited. Any material from the website and its database may be taken, even with the written consent of the right holder, only by referring to the website and indicating the source. The copyright holder: zenvilag.hu

Partial invalidity, code of conduct

If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in effect and the applicable provisions will apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Operation of digital data content, technical protection measures

The availability of the servers providing the data displayed on the website is over 99.9% per year. The entire data content is regularly backed up, so that in the event of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used to encode it.

Information on the essential properties of the products

On the website, we provide information about the essential properties of the products that can be purchased in the descriptions of each product. The data on the product page are informative! The images are sometimes illustrations, the colors do not always correspond to reality!

Correction of data entry errors - Responsibility for the veracity of the data provided

During the ordering process, before finalizing the order, you can change the data you entered at any time (clicking the back button in the browser opens the previous page, so the entered data can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure that the data you provide is entered accurately, as the product will be invoiced and delivered based on the data you provided. With your order, you acknowledge that the Seller is entitled to charge you for all damages and costs resulting from your incorrect data entry and inaccurate data. The Seller excludes responsibility for performance based on inaccurate data entry. We would like to draw your attention to the fact that an incorrectly entered e-mail address or the saturation of the storage space belonging to the mailbox may result in the lack of delivery of the confirmation and prevent the conclusion of the contract.

Procedure in case of incorrect price

It may happen that - e.g. due to a technical error - an incorrect price is listed on the website. In case of an incorrect price, we cannot accept the order (your offer) at the incorrect price, and we are not obliged to sell the product at the incorrect price. In the event of an offer at an incorrect price, no contract will be formed between us. If you make an offer at an incorrect price, the system will automatically confirm it, but this does not constitute acceptance of the offer on our part. In the event that you make an offer (order) at the wrong price, the Seller's employee will draw your attention to the correct price and may offer to conclude the contract at the correct price. You are not obliged to make an offer and conclude a contract at the correct price communicated by the Seller instead of the incorrect price. In this case, no contract is created between the parties.

Use of the website

Registration

The purchase is not subject to registration.

Product selection

The customer has the opportunity to choose or order from the store's products. By clicking on the selected product, the customer can view its detailed description. If you intend to buy, you place the product you want to buy in a virtual basket by pressing the "Add to Cart" button. By clicking the "Purchase" button in the basket, you will find the products placed in the basket during the purchase, as well as the total amount of the invoice and the shipping cost. Here you can check the correctness of your order, especially the prices and quantities, which you can modify or improve as needed. The cart automatically calculates the total amount of the order.

Sending the order

If you consider the amount of products in the basket to be appropriate, checked the total amount and filled in the customer information, and decided that you want to buy the products, you simply need to select the form of delivery with the button "Proceed to select delivery" and then click "Order" button. You can shop in our store without registration, so you can choose from three options: do you want to enter as an already registered customer, do you want to register as a new customer, or do you want to buy without registration. If you have already made a purchase in our store, please enter the e-mail address and password you entered during the previous registration. If you want to register as a new customer, enter the data required for the purchase, which will be stored by the system, and you only have to log in the next time you make a purchase. For purchases without registration, enter your billing and shipping address. In the next step, select the shipping method that suits you.

After that, you have to choose a payment method that suits you. If you agree with the content of the order, click the "Order" button to send the order.

Finalizing the order (making an offer)

If you are convinced that the contents of the basket correspond to the products you want to order, and that your information is correct, you can complete your order by clicking the "Order" button. The information provided on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling within the scope of these GTC, you are considered to be the offeror, and the contract is established by the Seller's acceptance of the offer made by you via the website in accordance with the provisions of these GTC

By pressing the "Order" button, you expressly acknowledge that your offer must be considered as made, and that your statement - in the event of confirmation by the Seller in accordance with these GTC - entails a payment obligation.

Order processing, contract creation

You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours according to these general terms and conditions, you will be released from your obligation to make an offer.

You can place your order at any time. The Seller will confirm your offer by e-mail no later than on the working day following the sending of your offer. The contract is established by the Seller's acceptance of the offer made by you.

Payment methods

Bank Transfer

You can also pay for the products by bank transfer. Data required for the transfer: beneficiary's bank: OTP Bank; beneficiary name: Kata Webshopja Kft.; beneficiary account number: 11737007-23735246-00000000. When making a bank transfer, enter the ID number of your order in the notification column!

Credit card payment

In our online store, you can pay quickly and securely by bank card. OTP Bank Nyrt. provides the possibility of card acceptance for our online store, through its secure card acceptance system using SSL protocol.

When paying by bank card, you will be redirected to the payment page of OTP Bank, so the payment takes place directly on the page operated by the Bank, which operates in accordance with the rules and security regulations of international card companies, and not on the website of the online store.

The online store does not have any information, number, or expiration date of your card or the account behind it, and cannot gain insight into it.

PayPal

One of the most widespread online payment solutions is PayPal, which is not only known for its worldwide popularity, but also for its security (thus, PayPal is also increasingly accepted in Hungarian circles). PayPal can be used in around 200 countries to make purchases and send money in 26 currencies. From a purchasing perspective, PayPal sits somewhere in the middle between the buyer and the merchant, with established capital and credibility. All you have to do is open an account with PayPal, register your personal data there (possibly also your credit card), and then use the unique e-mail address provided during registration to enter only that e-mail address for monetary transactions. It's that simple...when purchasing, we enter our PayPal e-mail address, which takes us to our secure PayPal account page, where we just confirm and approve the transaction and the rest is done for us in the background. PayPal is not an electronic bank, but a secure internet financial "intermediary".

Cash on delivery

In the case of cash on delivery, you can settle the value of your order when you receive the package.

Payment to GLS courier

You can pay the value of your order to the GLS courier in cash or by bank card when you receive the package.

Acceptance methods, acceptance fees

GLS courier service (Payment on delivery)

The GLS courier service will take the ordered product to the delivery address you provided, where you can pick it up in person.

The fee for this delivery method is gross

HUF 1,680 / HUF 10,000 under purchase,

HUF 1,260 / purchase over HUF 10,000.

In case of advance payment

HUF 499 / HUF 5000 under purchase,

HUF 0 / over HUF 5,000 purchases.

Personal collection at our headquarters - none.

Completion date

Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order. This delivery deadline is informative, deviations from it will be indicated by e-mail in all cases. By accepting these general terms and conditions, you acknowledge that the Seller expressly excludes any liability for compensation due to exceeding the specified delivery time.

Reservation of rights, ownership clause

Some products on our website may have been discontinued. In view of this, we reserve the right to partially or completely reject orders that have already been confirmed. Partial fulfillment can only take place after consultation with you. If the purchase price of the product is settled in advance, the amount will be returned to you within 5 working days.

Consumer information no. 45/2014. (II. 26.) Based on a government decree

contents

  • Consumer information
    • Right of withdrawal
    • Warranty rights

Information on the consumer's right of withdrawal

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

  1. a) in the case of a contract for the sale of a product
  2. aa) the product,
  3. ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

it can be exercised within fourteen days from the date of receipt by the consumer or by a third party other than the carrier indicated by him .

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the day of receipt of the product.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using the present - and also downloadable from the website - declaration sample by sending it to the following address: 9028 Győr Erfurti ut. 14 4em 19a.; zenvilag@gmail.com

Sample declaration for withdrawal

Addressee : Kata Webshopja Kft.

Address : 9028 Győr, Máté Mária utca 3A IV/6

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service:

Date of conclusion of contract / date of acceptance:

Name of the consumer(s):

Address of the consumer(s):

Please return the purchase price to the following bank account number (fill it in if you want us to pay the purchase price back by bank transfer):

 

Signature of the consumer(s): (only in the case of a statement made on paper)

Dated

-----------------

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the 14 calendar day deadline.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.

Obligations of the Seller in case of cancellation by the consumer

The Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller's refund obligation

45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.

Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the product or has proven beyond doubt that he has returned it; of the two, the earlier date must be taken into account. We are unable to accept shipments sent with cash on delivery.

In the event of withdrawal or termination of the consumer's obligations

Returning the product

If the consumer is the 45/2014. (II. 26.) In accordance with § 22 of the Government Decree, he withdraws from the contract, he is obliged to return the product immediately, but no later than within fourteen days from the notification of withdrawal, or hand it over to the Seller or to a person authorized by the Seller to receive the product. The return is deemed completed within the deadline if the consumer sends the product before the deadline.

Bearing the costs related to the return of the product

The consumer bears the cost of returning the product. The product must be returned to the Seller's address.

Consumer responsibility for depreciation

The consumer is responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.

Exclusion of the right of withdrawal

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). in the cases included in paragraph (1), especially in the case of those specified in points "c" and "e": "in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly personalized; "with regard to a product with closed packaging, which cannot be returned after being opened after delivery for reasons of health protection or hygiene.

Accessory warranty, product warranty, warranty

This point of the consumer information was prepared based on the authorization of Section 9 (3) of Government Decree 45/2014 (II.26) by applying Annex No. 3 of Government Decree 45/2014 (II.26).

Accessories warranty

In which case can you exercise your accessory warranty right?

In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the rules of the Civil Code.

What rights are you entitled to based on your warranty claim?

You can – according to your choice – make use of the following accessory warranty claims:

You can request a repair or replacement, unless the fulfillment of the request you choose is impossible or would involve disproportionate additional costs for the Seller compared to the fulfillment of another request. If you did not or could not ask for the repair or replacement, you can request a proportional delivery of the compensation or you can repair the defect at the Seller's expense, or you can have it repaired by someone else or - as a last resort - you can also withdraw from the contract.

You can transfer from your selected accessory warranty right to another, but you will bear the cost of the transfer, unless it was justified or the Seller gave a reason for it.

What is the deadline for asserting your warranty claim?

You are obliged to report the error immediately after discovering it, but no later than within two months of discovering the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

Who can you enforce your accessory warranty claim against?

You can enforce your accessory warranty claim against the Seller.

What other conditions are there for asserting your accessory warranty rights?

Within six months from the date of delivery, there is no other condition for validating your accessory warranty claim other than reporting the defect, if you prove that the product or service was provided by the Seller. However, after six months have passed since the performance, you are already obliged to prove that the defect you recognized was already present at the time of performance.

Product warranty

In which case can you use your product warranty right?

In the event of a defect in a movable thing (product), you can - according to your choice - assert a warranty claim for accessories or a claim for product warranty.

What rights do you have based on your product warranty claim?

As a product warranty claim, you can only request the repair or replacement of the defective product.

In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.

What is the deadline for asserting your product warranty claim?

You can assert your product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the product in the event of a product warranty claim.

In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:

  • the product was not manufactured or marketed as part of its business activities, or
  • the defect was not detectable according to the state of science and technology at the time of placing it on the market or
  • the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

Warranty

In which case can you use your warranty right?

In the event of faulty performance, the obligee is obliged to provide a warranty based on the contract.

What rights are you entitled to under the warranty and within what time frame?

151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) Government decree defines the cases of mandatory warranty. In the case of Products that do not fall under this scope, the Seller does not undertake any warranty. The warranty claim can be asserted within the warranty period. If the obligor does not comply with his obligation to the claimant within the appropriate time limit, the warranty claim can be asserted in court within three months of the expiration of the deadline set in the notice, even if the warranty period has already expired. Failure to meet this deadline will result in loss of rights. In order to validate the warranty claim, the rules for the exercise of accessory warranty rights must also be properly applied. The warranty period is one year. Failure to meet this deadline will result in loss of rights. The warranty period begins on the day the consumer product is handed over to the consumer, or if the company or its representative performs the commissioning. Please contact the manufacturer regarding any warranty claims beyond one year!

Mandatory cases of the warranty:

  1. Household appliances with a selling price of over HUF 10,000, including especially refrigerators, freezers, combined refrigerators, electric stoves, washing machines, centrifuges, dryers and any combination thereof, dishwashers, irons, water heaters, heating, air conditioning and other air conditioning equipment, vacuum cleaners, steam cleaning machine, carpet cleaning machine, floor scrubbing and polishing machine, sewing machine, knitting machine, electric boiler, pump;
  2. small electrical kitchen appliances with a selling price of HUF 10,000 or more, such as microwave ovens, bread ovens, toasters, coffee makers, coffee machines, kettles, food processors, grills, oil fryers, waffle irons, donut makers, waffle makers, sandwich makers, electric pancake makers, electric pizza ovens, electric slow cookers , electric frying pan, electric popcorn maker, electric contact grill, rotisserie spit, mini stove, rice cooker, pasta cooker, egg cooker, food steamer, convection cooking pot, fruit dryer;
  3. gas appliances with a selling price of HUF 10,000 or more, such as stoves, convectors, gas boilers, gas boilers, gas grills, gas stools, gas ovens, gas burners, gas lamps;
  4. motorized garden machines and non-motorized gardening tools with a sales price of HUF 10,000 or more, especially hoe machines, lawn mowers, lawn mowers, push mowers;
  5. motorized hand tools with a selling price of HUF 10,000 or more, such as chain saws, drills, impact drills, angle grinders, circular saws, planers;
  6. medical aids and devices with a shelf life of at least one year, as well as sunglasses with a selling price of over HUF 10,000;
  7. health care products and devices with a sales price of HUF 10,000 or more, such as electric massagers, magnetic products, light therapy devices;
  8. means of transport with a sales price of over HUF 10,000, including especially bicycles, electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, caravans, trailers;
  9. motorized watercraft above HUF 10,000 selling price;
  10. childcare articles with a selling price of HUF 10,000 or more, such as changing and washing stands, strollers, highchairs that can be mounted on high chairs and tables, child safety seats;
  11. child monitoring devices with a sales price of HUF 10,000 or more, such as breathing monitors, heartbeat monitors, baby monitors;
  12. children's swings, slides and children's toys requiring similar activities for indoor and outdoor use at home with a selling price of over HUF 10,000;
  13. lighting products with a selling price of HUF 10,000 or more, especially lamps and light sources;
  14. security alarm and signaling devices above HUF 10,000 selling price;
  15. electronic communication terminal equipment with a sales price of HUF 10,000 or more, including especially telephones, mobile phones, fax machines, multi-function devices;
  16. news broadcasting devices with a selling price of HUF 10,000 or more, including voice recorders and hands-free devices; satellite receiver and AM Micro antenna systems and their components, television, projector, VCR, radio, car radio, radio alarm clock, satellite locator, record player, tape and cassette recorder, CD recorder and player, DVD recorder and player, game console, Blu-ray player and recorder, desktop media player, personal sound system, mixing desk, amplifier, speaker, speaker, microphone and earphones, head-set;
  17. IT devices with a selling price of HUF 10,000 or more, including desktop computers, laptops, notebooks, tablets, PDAs, monitors, printers, scanners, cameras, film and sound recording cameras, video cameras and camcorders, voice recorders, photo printers, film and slide scanners , MP3 and MP4 player, portable media player, flash drive, memory card, battery charger, calculator, pocket calculator;
  18. office technical equipment with a sales price of over HUF 10,000, such as shredders, photocopiers, laminating machines in particular;
  19. overhead projectors and film technology equipment with a sales price of over HUF 10,000, including especially film and overhead projectors, film enlargers, film developing and film processing devices;
  20. optical devices with a selling price of over HUF 10,000, such as binoculars, binoculars, microscopes, telescopes;
  21. musical instruments over HUF 10,000 selling price;
  22. watches and jewelry over HUF 10,000 selling price;
  23. indoor and outdoor furniture, mattresses above HUF 10,000 selling price;
  24. measuring instruments, generators, power supplies above HUF 10,000 selling price;
  25. firearms over HUF 10,000 selling price;
  26. sports equipment, equipment related to hunting and fishing with a sales price of over HUF 10,000;
  27. electricity-operated beauty care devices with a selling price of HUF 10,000 or more, such as hair dryers, hair stylers, body hair clippers, epilators, electric shavers in particular;
  28. fur clothing products made of noble and semi-noble fur skins with a selling price of over HUF 50,000;
  29. accessories and components of the products belonging to the product groups listed above with a sales price above HUF 10,000."

When is the Seller released from its warranty obligation?

The Seller is released from its warranty obligation only if it proves that the cause of the defect arose after the performance.

We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other, but otherwise you are entitled to the rights arising from the warranty regardless of the warranty entitlements.

Valid General Terms and Conditions (PDF)

2018-03-27-2018-05-05 effective General Terms and Conditions

Privacy Policy

contents

  • Privacy Policy
    • Data controller data
    • Legal background, legal basis, purpose of data processing on the website, the scope of personal data processed, and the duration of data processing
    • Data processing
    • Data security measures
    • The rights of the data subject
    • Remedies

Name and contact details of data controller

Name of the data controller: Kata Webshopja Kft. (hereinafter: Data Controller)

Mailing address of the data controller: 9028 Győr, Máté Mária utca 3A IV/6

The e-mail address of the data controller is: zenvilag@gmail.com

The telephone number of the data controller: +36 30 927 2577

Website: https://www.zenvilag.hu/

Legal background, legal basis, purpose of data processing on the website, the scope of personal data processed, and the duration of data processing

Information about the use of cookies

What is a cookie?

The Data Controller uses so-called cookies when visiting the website. The cookie is an information package consisting of letters and numbers that our website sends to your browser with the aim of saving certain settings, facilitating the use of our website and helping us to collect some relevant, statistical information about our visitors. Cookies do not contain personal information and are not suitable for identifying an individual user. Cookies often contain a unique identifier - a secret, randomly generated number - stored on your device. Some cookies are deleted after closing the website, and some are stored on your computer for a longer period of time.

Legal background and legal basis of cookies:

The background of data management is the CXII of 2011 on the right to self-determination of information and freedom of information. Act (Infotv.) and CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are the provisions of the law. The legal basis for data management is Infotv. Your consent in accordance with Section 5 (1) point a).

The main characteristics of the cookies used by the website:

Cookies strictly necessary for operation: These cookies are essential for the use of the website and enable the use of the basic functions of the website. Without them, many functions of the site will not be available to you. The lifetime of these types of cookies is limited to the duration of the session.

Cookies for improving the user experience: These cookies collect information about the user's use of the website, for example, which pages are visited most often or what error message is received from the website. These cookies do not collect information that identifies the visitor, that is, they work with completely general, anonymous information. We use the data obtained from these to improve the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.

employee_login_last_email When logging in, the email address is stored until the browser is closed.

Ealrm, ealem, ealpw Provides permanent access. Its lifespan is 180 days.

come_from Admission performs redirection. It lasts 10 minutes.

predictionio User ID cookie for recommending personalized ads. Its lifespan is 3 months.

currency Stores the customer's currency. Its lifespan is 30 days.

Google Adwords cookie When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies, such as NID and SID cookies, in Google products, such as to customize the ads displayed in Google Search. For example, it uses such cookies to remember your most recent searches, your previous interactions with ads or search results from certain advertisers, and your visits to advertisers' websites. AdWords conversion tracking uses cookies. To track sales and other conversions resulting from the ad, cookies are saved on the user's computer when that person clicks on an ad. Some of the common uses of cookies are: to select ads based on what is relevant to the user, to improve reporting on campaign performance, and to avoid showing ads that the user has already seen.

Google Analytics cookie: Google Analytics is Google's analysis tool, which helps the owners of websites and applications to get a more accurate picture of the activities of their visitors. The service may use cookies to collect information and report statistical data on the use of the website without individually identifying visitors to Google. The main cookie used by Google Analytics is the "__ga" cookie. In addition to the reports generated from website usage statistics, Google Analytics - together with some of the advertising cookies described above - can also be used to display more relevant ads in Google products (such as Google Search) and across the Internet.

RTB personalized retargeting cookies: May appear to previous visitors or users when browsing other websites in the Google Display Network or searching for terms related to your products or services

Session cookie: These cookies store the location of the visitor, the language of the browser, the currency of the payment, and their lifetime is until the browser is closed, or a maximum of 2 hours.

Referer cookies: They record the external site from which the visitor came to the site. Their lifetime lasts until the browser is closed.

Last viewed product cookie: Records the products that were last viewed by the visitor. Their lifespan is 60 days.

Last viewed category cookie: Records the last viewed category. Its lifespan is 60 days.

Mobile version, design cookie: Detects the device used by the visitor and switches to full view on mobile. Its lifespan is 365 days.

Cookie acceptance cookie: When you arrive at the site, you accept the statement on the storage of cookies in the warning window. Its lifespan is 365 days.

Basket cookie: Records the products placed in the basket. Its lifespan is 365 days.

Intelligent offer cookie: It records the conditions for the display of intelligent offers (e.g. has the visitor been to the site before, does he have an order). Its lifespan is 30 days.

Logout #2 cookie: According to option #2, the system logs out the visitor after 90 days. Its lifespan is 90 days.

Backend identification cookie: The identifier of the backend server serving the page. Its lifetime lasts until the browser is closed.

Facebook pixel (Facebook cookie) The Facebook pixel is a code with the help of which a report is prepared on the website about conversions, target audiences can be compiled, and the owner of the page receives detailed analysis data about the visitors' use of the website. With the help of the Facebook remarketing pixel tracking code, you can display personalized offers and advertisements on the Facebook interface to website visitors. The Facebook remarketing list is not suitable for personal identification. More information about the Facebook Pixel can be found here: https://www.facebook.com/business/help/651294705016616

If you do not accept the use of cookies, certain functions will not be available to you. You can find more information about deleting cookies at the following links:

  • Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11
  • Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
  • Chrome: https://support.google.com/chrome/answer/95647?hl=en

Data management related to ordering and invoicing

Legal background and legal basis of data management:

The background of data management is the CXII of 2011 on the right to self-determination of information and freedom of information. Act (Infotv.) and the provisions of Act C of 2000 on accounting (Act.). The legal basis for data management is Infotv. In accordance with Section 5 (1) point a) of your consent, as well as - in case of withdrawal of your consent - Infotv. Pursuant to point a) of § 6, paragraph (5), the fulfillment of the legal obligation imposed on the Data Controller, set forth in the Sztv.

The purpose of data management:

Issuing an invoice in accordance with the legislation and fulfilling the obligation to keep accounting records. The Sztv. Pursuant to § 169, paragraphs (1)-(2), economic companies must keep the accounting documents directly and indirectly supporting the accounting.

Scope of processed data:

Name, address, e-mail address, telephone number.

Duration of data management:

The invoices issued by Sztv. Based on § 169, paragraph (2), it must be kept for 8 years from the date of issue of the invoice. We would like to inform you that if you withdraw your consent to the issuance of the invoice, the Data Controller, Infotv. Based on point a) of § 6, paragraph (5), you are entitled to keep your personal data obtained during the issuance of the invoice for 8 years.

Data management related to the delivery of goods

Legal background and legal basis of data management:

The background of data management is the CXII of 2011 on the right to self-determination of information and freedom of information. are the provisions of the Act (Infotv.). The legal basis for data management is Infotv. Your consent in accordance with Section 5 (1) point a).

The purpose of data management:

In the case of goods delivery, the purpose of data management is to deliver the ordered goods to you in accordance with your needs with the cooperation of our contractual partner.

Scope of processed data:

Name, address, e-mail address, telephone number.

Duration of data management:

The Data Controller manages the data until the delivery of the ordered goods.

Data management related to sending newsletters

Legal background and legal basis of data management:

The background of data management is the CXII of 2011 on the right to self-determination of information and freedom of information. Act (Infotv.) and Act XLVIII of 2008 on the basic conditions and certain limitations of economic advertising activities. law (Grt.) means. The legal basis for data management is Infotv. Section 5 (1) point a) and Grt. Your consent in accordance with Section 6 (1)-(2).

The purpose of data management:

The purpose of data management is to inform you about the latest and best offers and promotions. We would like to inform you that in the newsletter we place advertisements not only of the Data Controller, but also of other economic companies, but we do not transfer or transmit your personal data to them.

Scope of processed data:

Name, address, e-mail address, telephone number.

Duration of data management:

Until the data subject's consent is revoked.

Data management associated with registration

Legal background and legal basis of data management:

The background of data management is the CXII of 2011 on the right to self-determination of information and freedom of information. Act (Infotv.) and Act V of 2013 on the Civil Code (Ptk.). The legal basis for data management is Infotv. Your consent in accordance with Section 5 (1) point a).

The purpose of data management:

By storing the data entered during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to be entered again when making a new purchase)

Scope of processed data:

During data management, the Data Controller manages your name, address, telephone number, e-mail address, the characteristics of the purchased product and the date of purchase.

Duration of data management:

Until you withdraw your consent.

Additional data management

If the Data Controller wishes to carry out further data processing, it provides preliminary information on the essential circumstances of data processing (legal background and legal basis of data processing, purpose of data processing, scope of data processed, duration of data processing).

We inform you that the Data Controller must fulfill the written data requests of the authorities based on legal authorization. The Data Controller is Infotv regarding data transfers. In accordance with paragraphs (2)-(3) of § 15, the Data Controller shall keep a register (to which authority, which personal data, on which legal basis, when the Data Controller transmitted it), the content of which the Data Controller shall provide information upon request, unless such information is prohibited by law.

About the use of data processors and their activities related to data management

Data processing for the storage of personal data

Name of data processor: Shopify Inc.

Contact details of the data processor: support@shopify.com

Address: 150 Elgin str. 8th floor Ottawa, Ontario K2P1L4

The Data Processor stores personal data based on a written contract with the Data Controller. You are not entitled to access personal data.

Data processing activities related to the delivery of goods and payment

Name of the data processor: GLS General Logistics Systems Hungary Kft

The headquarters of the data processor: GLS Európa u. 2

HU-2351 Lower German

The e-mail address of the data processor is info@gls.com

OTP Mobil Kft. Simple Pay

Name of the data processor: OTP Mobil Kft

The seat of the data processor is: 1093 Budapest, Közraktár utca 30-32

Phone number of the data processor: +36(1)366-6611 +36(20)366-6611 +36(30)366-6611 +36(70)366-6611

The e-mail address of the data processor is: ugyfelszolgalat@simple.hu

 

OTP Bank Plc.

Name of the data processor: OTP Bank Nyrt.

The seat of the data processor is: 1051 Budapest, Nádor utca 16

Telephone number of the data processor: (+36 1/20/30/70) 3 666 666

The e-mail address of the data processor is: otpbank@otpbank.hu

 

Magyar Posta Zrt and MPL Courier Service

Name of the data processor: Magyar Posta Zrt, MPL courier service

The headquarters of the data processor: Budapest, Dunavirág utca 2-6

The phone number of the data processor is: 06-1-333-7777

The e-mail address of the data processor is: ugyfelszolgalat@ posta .hu

Data processing accountant:

Czifra Emese ev. accountant

Headquarters: 9012 Győr Galgóczi Erzsébet utca 6. E. ed.

 

Shopify Inc: Data transmission by Shopify plugins / apps

Name of data processor: Shopify Inc.

The registered office of the data processor is 150 Elgin str 8th floor Ottawa, Ontario K2P1L4.

The e-mail address of the data processor is: support@shopify.com

PayPal

Name of data processor: PayPal co.inc.

The registered office of the data processor is 2211 North First Street San Jose, California USA

Phone number of the data processor:  

The e-mail address of the data processor is: support@paypal.com

Facebook

Name of data processor: Facebook

The headquarters of the data processor: Menlo Park California, USA

The e-mail address of the data processor is: support@facebook.com

The Data Processor participates in the delivery of the ordered goods on the basis of a written contract concluded with the Data Controller. In doing so, the Data Processor may process the customer's name, address and telephone number until the delivery of the ordered goods, after which it shall be deleted immediately.

The Data Processor participates in the delivery of the ordered goods on the basis of a written contract concluded with the Data Controller. In doing so, the Data Processor may process the customer's name, address and telephone number until the delivery of the ordered goods, after which it shall be deleted immediately.

Data processing activity related to sending newsletters

Name of the company operating the newsletter system: Omnisend Newsletter LLC.

The registered office of the company operating the newsletter system is at 22 Mare Str London, E84RT UK.

Email address of the company operating the newsletter system: support@omnisend.com

The Data Processor participates in the sending of newsletters based on the contract concluded with the Data Controller. In doing so, the Data Processor processes the data subject's name and e-mail address to the extent necessary for the newsletter, and deletes it immediately at the data subject's request.

Accounting-related data management

Name of the data processor: Czifra Emese ev. accountant

The seat of the data processor is: 9012 Győr Galgóczi Erzsébet utca 6. E. ép.

The phone number of the data processor: 06/ 20 213 8481

The e-mail address of the data processor is: czifra.emese86@gmail.com

The Data Processor participates in the bookkeeping of accounting documents based on a written contract with the Data Controller. In doing so, the Data Processor will provide the name and address of the data subject to the extent necessary for accounting records, Sztv. It is processed for a period of time in accordance with paragraph (2) of § 169, after which it is deleted immediately.


Data security measures

The Data Controller declares that it has taken appropriate security measures to protect personal data against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction and damage, as well as against becoming inaccessible due to changes in the technology used.

Your rights during data management

Within the period of data management, you are entitled to:

  • the right to information,
  • the right to correct data,
  • the right to delete data,
  • the right to block data,
  • the right to protest.

Within the period of data management, you can request information from the Data Controller about the management of your personal data. The Data Controller will inform you in writing, in an understandable form, as soon as possible from the submission of the request, but no later than 25 days, about the processed data, the purpose, legal basis and duration of the data processing, and - if the data has also been forwarded - about who and for what purpose receive or have received the data.

Within the period of data management, you can request that the Data Controller correct your personal data. The Data Controller will comply with your request within 15 days at the latest.

You have the option to request the deletion of your personal data, which the Data Controller will comply with within 15 days at the latest. The right to deletion does not extend to the case where the Data Controller is obliged by law to continue storing the data, or in the event that Infotv. In accordance with Section 6 (5), the Data Controller is entitled to further process personal data (for example, in connection with invoicing).

You can request that the Data Controller block the personal data if the permanent deletion of the data would harm the legitimate interests of the data subject. The personal data locked in this way can only be processed as long as the purpose that precluded the deletion of the personal data exists.

You can object to the processing of your personal data,

  • if the processing or transmission of personal data is necessary solely for the fulfillment of the legal obligation of the Data Controller or for the enforcement of the legitimate interests of the Data Controller, data receiver or third party, except in the case of mandatory data processing and Infotv. in the case provided for in paragraph (5) of § 6;
  • if personal data is used or forwarded - without your consent - for the purpose of direct business acquisition, public opinion polls or scientific research.

The Data Controller examines the objection as soon as possible, but no later than 15 days after the submission of the request, makes a decision on its merits, and informs you of its decision in writing. If the data controller does not comply with the data subject's request for rectification, blocking or deletion, within 25 days of receiving the request, it shall communicate the factual and legal reasons for rejecting the request for correction, blocking or deletion in writing or with the consent of the data subject electronically.

Remedies

If, in your opinion, the Data Controller has violated a legal provision regarding data management or has not fulfilled any of your requests, you can initiate the investigation procedure of the National Data Protection and Freedom of Information Authority (address: 1530 Budapest, Pf.: 5., e- mail: ugyfelszolgalat@naih.hu).

We would also like to inform you that in the event of a violation of the legal provisions on data management, or if the Data Controller has not fulfilled any of your requests, you may apply to the Court against the Data Controller.

Registration in the data protection register

Infotv. pursuant to its provisions, the Data Controller must report certain data operations to the data protection register.

Modification of data management information

The Data Controller reserves the right to modify this data management information. By using the website after the amendment enters into force, you accept the amended data management information.

Valid Data Management Information (PDF)

Effective 2018-03-27-2018-05-05 Data Management Information

Sample declaration for withdrawal

Addressee: Kata Webshopja Kft.

(address: 9028 Győr, Máté Mária u. 3A IV/6, zenvilag@gmail.com)

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination with respect to the contract for the sale of the following product(s) or the provision of the following service:

………………………………………………………………………………………………………………………………………… …………………………………………

Date of conclusion of the contract / date of receipt: ………………………………………………………………

Name of the consumer(s): ……………………………………………………………………………………

Address of the consumer(s): ……………………………………………………………………………………

Please return the purchase price to the following bank account number (fill it in if you want us to pay the purchase price back by bank transfer):

………………………………………………………………………………………………………………………………………… ………………………………

Signature of the consumer(s): (only in the case of a statement made on paper)

……………………………………………………………………………………

Dated

Effective Declaration of Withdrawal (PDF)