FREQUENTLY ASKED QUESTIONS
How soon can I receive my ordered product?
Most of our products are handmade, so in case of an order, it will take 2-3 working days to make them before the product is delivered. After that, the package usually arrives in 2-5 working days.
Will I receive a delivery confirmation after placing the order?
Once your order is complete, we will send you a confirmation email.
How can I use the discount code?
You can enter the discount code during the checkout process. On the checkout page, under the basket items, there will be a box with a discount code, just enter the name of the coupon and click Apply. * The discount cannot be applied after the order has already been submitted. The discount code must be applied before payment. * Discount codes can only be used once per customer.
How can I contact you?
Our contact form is located on our website, which allows us to send your message directly to us. Otherwise, you can contact us at firstname.lastname@example.org.
How can I track my package?
Our GLS shipping service includes a package tracking option. Contact us if you have any concerns.
Do you ship abroad?
I have not received or I am not satisfied with my product. How can I find a solution?
We want every customer to be satisfied with their purchase. If you are not satisfied with the product, you can return it within 15 working days at your own expense to Kata Webshopja Kft ., 9028 Győr, Máté Mária utca 3. IV/6 , with a full money-back guarantee, not including the postage of the returned goods. Customers can contact us at: email@example.com
What if I want to cancel my order?
Most products are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at firstname.lastname@example.org within 24 hours.
How to pay?
We accept bank card payments: MasterCard, Visa, American Express, Discover, PayPal. We also accept bank transfers or direct bank deposits to our account at OTP Bank.
Do they have an actual store somewhere?
We currently only have an online store.
What if I still need help?
That's what we're here for. Call us at +36 30 927 2577 or contact us by e-mail at email@example.com or write to our Facebook page : https://www.facebook.com/zenvilag