If you don't like the jewelry you bought from us, we can exchange it for another one. The condition for exchange is that the purchased jewelry has not been used by you. An exchange is possible within 15 days of receiving the order.
If you cannot find or do not want another piece of jewelry, we will refund the full purchase price, including possible shipping costs. Refunds are only possible within 15 days of receiving the order.
As a first step, indicate your intention to exchange or cancel at one of our contacts: firstname.lastname@example.org
Then return the jewelry to us in a verifiable safe manner, by registered mail undamaged, to our postal address (Kata Webshopja Kft., 9028 Győr, Máté Mária utca 3A. IV/6). The buyer is responsible for the cost of returning the jewelry, and in the case of an exchange, the cost of sending it again.
If the jewelry has arrived to us complete and undamaged, we will immediately send you another piece of jewelry of your choice: in the case of an exchange or, if you have chosen a refund, we will return the entire purchase price of the order to the bank account you specified.